Total Quality Management (TQM) Assignment No I

CTIEMT, SHAHPUR

MECHANICAL ENGINEERING DEPARTMENT

Total Quality Management (TQM)

Assignment No # 1

Date of Issue:26^th Jan, 2013                                                           Date of Submission: 4^th Feb, 2013

1.      Differentiate between the following:

a)      TQM and TQC

b)      JIT and MRP

c)      Traditional quality management and TQM

d)      Internal and external customers

2.      Describe the need of quality in the present day context. What are the impacts of quality?

3.      How can Indian companies attain world class excellence? Which organizations are world class companies? Why?

4.      Describe any 15 (fifteen) Models of TQM in detail. Which one of these models do you think is more suited to Indian companies?

5.      Define TQM. What are its major elements? What are the principles and barriers in TQM implementation? How can you remove these barriers?

6.      Who is customer? Explain the various strategies and ways to get customer feedback. Also explain how you will use customer feedback and complaints.

7.      “JIT approach helps in waste elimination” comment.

8.      write a short note on the following:

a)      JIT and its elements

b)      Kanban system

c)      Quality dimensions

d)      TWE and its types